CASE STUDY
A residential property in Gravesend had been quoted for extensive drainage repairs at their parents' bungalow. Our independent CCTV drain survey found one genuine defect, and the work we carried out came in significantly lower than the quote they already had.
CLIENT
Private residential drainage customer
RESPONSE
Works completed one week after survey
LOCATION
Gravesend, Kent
SECTOR
Residential
Overview
Another drainage company had carried out a CCTV survey at the bungalow in Gravesend and returned a report listing serious defects throughout the drainage system, along with an extensive repair quote.
Understandably concerned, the family turned to PipeFlow Drainage for a second opinion before committing to the work.
The Challenge
Faced with a big decision, the family decided to get a second opinion and called the team at PipeFlow Drainage.
They needed to know what was genuinely wrong with the drains before going ahead, and that meant an independent survey and an honest explanation of what it showed.
Our Response
Reviewing the Existing Quote
Our Operations Manager, went through the existing quotation with the family in detail, explaining honestly what genuinely needed doing and what didn't.
Independent CCTV Drain Survey
Our engineers carried out a full, independent CCTV drain survey, inspecting every pipe run. The survey found one genuine defect. We prepared a proposal based strictly on the actual condition of the drains, which came in significantly lower than the original quote.
Driveway Drainage Installation
One week later our team returned to complete only the work that was needed. We lifted the block paving, installed a new drainage system to prevent surface water pooling, and reinstated the paving.
CIPP No-Dig Patch Repair
The one genuine defect was repaired with a durable CIPP patch liner, using trenchless technology so no digging was needed.
High-Pressure Jetting
The entire system was jetted to clear silt and debris, restoring full flow.
Our Promise on Every Survey
At PipeFlow Drainage we believe in honesty first. On every job you will get:
Truthful surveys. We report what the camera shows.
Fair pricing. Quotes based on real defects.
No-dig methods where possible. Less mess, cost and disruption.
Transparent reporting. Clear footage, so you see exactly what we see.
The Results
Independent CCTV survey of every pipe run
One genuine defect found and repaired
CIPP patch liner installed with no excavation
New driveway drainage installed and block paving reinstated
Full system jetted clear of silt and debris
Significantly lower cost than the original quote, saving the family thousands of pounds
Work completed efficiently with minimal disruption
Client Feedback
We are proud to have received a fantastic 5* review from this client. You can read the review here or on our Google Reviews.
We cannot recommend Pipeflow Drainage Solutions Ltd highly enough. What was initially a very stressful situation involving major drainage repairs at my parents' bungalow was made so much easier by the honesty, professionalism and kindness of the entire team.
A special thank you to Jack, Mark, Lisa and Clare for their advice and reassurance throughout. In particular, Jack Sindell, Operations Manager, went through an expensive quotation we had received from another company in great detail, explaining honestly what genuinely needed doing and, just as importantly, what didn't. Pipeflow then provided a significantly lower quotation that accurately reflected the work actually required, with no unnecessary repairs or inflated costs. That immediately gave us complete confidence in Pipeflow.
Our deepest thanks go to Mark and his team of technicians, who carried out the work. From the initial CCTV survey through to the extensive repairs, Mark was exceptionally hardworking, diligent, knowledgeable, friendly and professional. He kept us reassured throughout and took genuine pride in doing the job properly.
It is rare to find a company where you genuinely feel that your interests come before their own. Pipeflow gave us honest advice, transparent pricing, outstanding workmanship and, most importantly, complete peace of mind.
Thank you, Jack, Mark, Lisa, Clare and the whole Pipeflow team. We are genuinely grateful and would recommend you without hesitation to anyone needing drainage work.
10/10 absolutely outstanding. Keep up the amazing work!"
Gurinder Singh, Google review
Why Choose PipeFlow Drainage
24/7 emergency response across London, Kent and the South East
Fully qualified, insured and DBS checked engineers
Experience working in occupied care homes, hospitals and schools
Full drain repair and installation capability, not just clearance
Planned maintenance programmes to prevent emergencies in the first place
Transparent pricing and detailed reporting
Had a Drainage Quote That Doesn't Feel Right?
Contact our team for an honest second opinion on drainage repairs in Gravesend and across Kent.
PipeFlow Drainage Solutions Ltd · Available 24/7
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